MISSED LESSONS/CLASSES

Artistry & Elite Program:

Lochwood Academy strives to keep their teachers schedules stable, therefore we adhere to a strict no make-up policy. 

When necessary (temperature, sick, vacation, school activities, etc.) , each in-person student will have the option to have a lesson administered virtually at their regularly scheduled lesson time or be sent a video message lesson from their teacher. Each virtual student will have the option to have their lesson administered via a video message lesson. To take advantage of these options, Lochwood Academy’s office must be notified no less than 3 hours before said lesson time.

In-Person or Virtual Lessons will be considered forfeited if the student is a "no-show".

In the event the Teacher misses a lesson, said lesson will be taught by a qualified substitute or made-up at a future scheduled date in person or virtually. 

Students who are tardy to lessons have no guarantee of receiving their full lesson time.

Students who miss three (2) consecutive lessons without any communication will result in losing their scheduled time slot and will need to reschedule a new time when returning.

Group Classes:

Group classes can not be made up for a students absence. If an instructor must cancel a lesson, either a substitute instructor will be assigned or the class will be rescheduled.

There will be NO refunds/credits made for a student’s absence from a class. 

Adults:

As a "pay-as-you-take" student, there are no makeups or rescheduling of lessons. We ask for a 24-hour notice of any cancellation. With no notification or less than 24-hours before the lesson, the lesson will be invoiced.

Scholarship Students:

Students on scholarship are only permitted make-up lessons for those missed by the teacher, not for activities outside the studio.